Issuing of the Disaster Victim Certificate (Notification)（Until April 12^th, 2021）

Get information about the Disaster Victim Certificate(Risai Shomeisho) in Japanese, English, Chinese, and Korean

Japanese(External link）｜English(External link)｜Chinese(External link)｜Korean(External link)

Moving Guide

• City of Sendai General Call Center (Mori-no-miyako Teach Me helpline) TEL：022-398-4894 FAX：022-398-5070

Get answers to queries about procedures conducted at city hall and ward office. Lines are open from 8 a.m. until 8 p.m. (365 days a year. Closes at 5 p.m. on Saturdays, Sundays, and national holidays.)

Large Quantities of Waste Due to Moving House

You can’t put out bulky waste and or large quantities of waste at household garbage collection points. Please dispose them in one of the following ways (fee-based). However, the four main household electric appliances (TV sets, refrigerators / freezers, air conditioners, washing machines / clothes dryers) and PCs are not collected by the city. Formore details on how to dispose of them, please check the official City of Sendai website.

1. Apply for Bulky Waste Collection (Collection is done about once every two weeks)

Apply by phone: Call the Bulky Waste Reception Center for Collection (Applications Required) TEL: 022-716-5301

2. Apply for Collection of Large Quantities of Waste (Including Bulky Waste)

Apply by phone: Call the collection office of the ward in which you reside (if you reside in Miyagi General Branch Office’s territory, call the Miyagi Sanitary Environment Corp. TEL: 022-393-2216.)

3. Bring waste in yourself

Imaizumi Waste Incineration Plant

(103 Kami-Shinden, Imaizumi, Wakabayashi Ward TEL: 022-289-4671)

Kuzuoka Waste Incineration Plant

(57-1 Kuzuoka, Goroku, Aoba Ward TEL:022- 277-5399)

Inquiries: Aoba Collection Office TEL: 022-277-5300

Miyagino Collection Office TEL: 022-236-5300

Wakabayashi Collection Office TEL: 022-289-2051

Taihaku Collection Office TEL: 022-248-5300

Izumi Collection Office TEL: 022-773-5300

Waste Supervision Section TEL: 022-214-8227

Handling Offices for Moving In/Out Notifications, Medical Cost Subsidy etc. Procedures Moving In/Out

Moving In/Out

Family and Resident Registration Section of each ward office, and the Sendai Station Service Center (AER 5th floor, only for those whose new orprevious address was in Aoba Ward)

Child/Single Parent MedicalCost Benefits, Change Notifications to Child-rearing Benefit etc.

Childcare and Benefit Section of Ward Offices, Health and Welfare Section of the Akiu General Branch Office

Medical Care Benefit for Physically Disabled Persons

Disabled and Senior Citizens Welfare Section of Ward Offices and Miyagi General Branch Office, Health and Welfare Section of Akiu Branch Office

Advanced Elderly Health Care Insurance Certificate

National Health Insurance and Pension Section of Ward Offices/ Miyagi General Branch Office, Health and Welfare Section of Akiu Branch Office

Motorized Bicycles

Taxation and Accounting Section of Ward Offices and Tax and Resident Affairs Section of General Branch Offices

Public Utility Charges

Gas (Customer Service, Gas Bureau)

TEL: 0800-800-8978 (toll free) for moving in/ out only

Water (Customer Center, Waterworks Bureau)

TEL:022-748-1111 FAX:022-249-2230

NHK (Fureai Call Center)

TEL:0120-151515 (Toll Free)

Electricity

Please contact the electricity supplier which you have a contract with for information on how to start or disconnect your electric service.

Elementary School and Junior High School Entrance or Transfer

Inquiries: School Affairs Section TEL: 022-214-8860

Ward Office Counters to Open Sundays and also Extend Weekdays’ Office Hours to 6 p.m.

1. Sunday Counter open days

• Days: March 28^th(Sun.) – April 4^th(Sun.)
• Officehours: 9 a.m - 3 p.m
• Offices: Family and Resident Registration Section of each ward office

※Excludes General Branch Offices

2. Weekday Extended Office Hours

• Period: March 22^nd(Mon.) –April 5^th(Mon.) (Weekdays only)
• Office hours: 8:30 a.m – 6 p.m

（General Branch Offices will continue their regular hours (until 5 p.m.)

※The busiest time period is from 10 a.m. to 3 p.m. It is expected that offices will be most crowded on March 22^nd(Mon.), 29^th(Mon.), and April 1^st(Thu.).

• Offices: Family and Resident Registration Section of each ward office, and the Sendai Station Service Center. (AER 5th floor, only for those whose new or previous address is in Aoba Ward)

※You can see the status of call numbers, and number of people waiting in line both at home or when out and about by checking the official City of Sendai website.

• Eligible procedures: Limited to notifications regarding change of address

Inquiries: Family and Resident Registration Section of each Ward Office 

The Timetable for Sendai City Buses Will Change on April 1^st

Please check the new timetable at bus stops from March 18^th (Thu.). The new timetable is available to view on the Transportation Bureau’s official website at (http://www.kotsu.city.sendai.jp/) (those who wish to receive the time table by post or FAX should inquire to the Transportation Bureau Information Center.

• Distribution of New Timetables

New timetables will be distributed at Transportation Bureau ticket centers, Sendai City bus operations offices, and Ward Office information desks.

Inquiries: Transportation Bureau Information Center TEL. 022-222-2256

 

Water & Sewage Fee Exemption in FY2021

• Reduction Period: From the month following application to March 2022
• Eligibility: Households on welfare and households on welfare for Japanese war orphans who returned from China.
• Amount of Reduction: Exemption from basic fees for water and all fees (basic and usage fees) for sewage.
• If you apply to receive the reduction for the first time, or have been receiving the reduction but have not submitted a letter of consent, please visit the Public Assistance Section of your local Ward Office or the Administration Section of Miyagi General Branch Office for applications.
• Depending on the type of building you reside in, you may not be eligible for these exemptions.

Inquiries: Southern Waterworks Service Center, Sendai City Waterworks Bureau TEL: 022-304-0020

Operation Section, Construction Bureau TEL:022-214-8809

Inhabitants’ Tax Declaration Due by April 15^th(Thu.)

1. If declaring before March 15^th(Mon.): Declaration can be made at the declaration venues located in Ward Offices and General Branch Offices.

2. If declaring from March 16^th(Tue.) to April 15^th(Thu.): Declarations can be made at the 9^th Floor of Aoba Ward Office or the 5^th floor of the City Hall North Building.

• Please send declarations by post when possible, to prevent the spread of the Novel Coronavirus (COVID-19).
• There may be some contents not reflected in the initial part of the fiscal year tax calculations, if a inhabitants tax declaration is submitted after March 16^th. Additionally, as premiums are fixed by the information provided from inhabitants’ tax, this may have an effect on the premiums of National Health Insurance and Nursing Insurance. Please submit tax declarations as soon as possible.

Inquiries:【Aoba Ward/ Izumi Ward】TEL: 022-214-8637【Miyagino Ward/ Wakabayashi Ward/ Taihaku Ward】TEL:022-214-8638

The Deadline to Apply for Municipal Housing is March 16^th

• The Application Guide for Sendai City Municipal Housing will be available from March 5^th(Fri.) at the following locations:

Application Section of Sendai City Construction Corporation, Sendai City Hall Kokubuncho Building 2F

Shimin-no-heya, Sendai City Hall 1F

Ward Office Information Desks

General Branch Offices

Sendai Station Service Center, AER 5F (part of the Family Registration Section, Aoba Ward Office)

Certificate Issuance Center

•  How to Apply: Choose one municipal housing unit from the form, fill out the application form attached to the application packet and post it in the provided envelope by March 16^th. In the event that there are more applications than available housing, applications will be chosen by lottery.
• Who can apply: Those who satisfy the following conditions may apply: 1.Have problems in their current household 2. are either living with or are planning to move in with a relative 3. Are currently living or working in Sendai City. There are other conditions which must be met such as having a low income.
• Earliest Move-in Date: May 28^th(Wed.) (tentative)
• For further information, please refer to the application guide or contact for details.

Applications fromthose who lost their houses in the Great East Japan Earthquake, and victims of domestic violence etc. may be subject to different conditions in regards to application eligibility.

Inquiries: Application Section of Sendai City Construction Corporation TEL:022-214-3604