Page ID: 66905

Updated: March 14, 2023


March 2023

Moving Guide

  • Sendai City General Call Center (Mori-no-miyako Teach Me Helpline)
    TEL: 022-398-4894 FAX: 022-398-5070
    Get answers to questions about procedures, etc. to be carried out at the City Hall and Ward Offices, etc. Hours of operation: 8 a.m. to 8 p.m. (365 days a year. 8 a.m. to 5 p.m. on Saturdays, Sundays, and (national) holidays.)
    Languages: Japanese, English, Chinese, Korean, Vietnamese, and Nepali

Waste Due to Moving House

You can NOT put out bulky waste nor large quantity of waste at household waste collection points. Please dispose of them via one of the following ways (fee-based). However, the four main household electric appliances (air conditioners, TV sets, refrigerators/freezers, washing machines/clothes dryers) and PCs, etc. are NOT collected by the city. For more details on how to dispose of them, please check the official website of the City of Sendai or inquire at the numbers below.

  1. Apply for Bulky Waste Collection (Collection is done about once every two weeks)
    Over-the-phone application: Call the Bulky Waste Reception Center for pickup (Applications Required) TEL: 022-716-5301
    You can also apply via the official website of the City of Sendai.
  2. Apply for Large Quantity of Waste Collection (Including Bulky Waste)
    Over-the-phone application: Call the collection office of the ward in which you reside (if your residence is located within the jurisdiction of either Miyagi or Akiu General Branch, contact the Miyagi Eisei Kankyo Kosha TEL: 022-393-2216)
  3. Bring waste in yourself
    Imaizumi Waste Incineration Plant
     (103 Kamishinden, Imaizumi, Wakabayashi-ku TEL: 022-289-4671)
    Kuzuoka Waste Incineration Plant
    (57-1 Kuzuoka, Goroku, Aoba-ku TEL: 022- 277-5399)

Aoba Collection Office TEL: 022-277-5300
Miyagino Collection Office TEL: 022-236-5300
Wakabayashi Collection Office TEL: 022-289-2051
Taihaku Collection Office TEL: 022-248-5300
Izumi Collection Office TEL: 022-773-5300
Household Waste Reduction Section TEL: 022-214-8227

Offices that Handle Moving In/Out Notifications Submissions and Medical Expenses Subsidy Procedures, etc

  • Moving In/Out Notification
    Family and Resident Registration Section of each Ward Office,
    Taxation and Resident Registration Section of Miyagi General Branch, Tax and Resident Affairs Section of Akiu General Branch, and Family and Resident Registration Section of the Sendai Station Service Center, Aoba Ward Office (5th Floor of AER Building, only for those whose new or previous address is/was in Aoba Ward)
  • Applying for Child/Single-parent Household Medical Expenses Subsidies, Child Allowance, etc.
    Childcare and Benefit Section of each Ward Office, Public Health and Welfare Section of each General Branch
  • Medical Expenses Subsidy for Mentally or Physically Disabled Persons
    Disabled and Senior Citizens Welfare Section of each Ward Office and Miyagi General Branch, Public Health and Welfare Section of Akiu General Branch
  • Motorized Bicycles (motorcycle, etc. with 125cc or less)
    Taxation and Accounting Section of each Ward Office, Taxation and Resident Registration Section of Miyagi General Branch, Tax and Resident Affairs Section of Akiu General Branch

Public Utility Fees, etc.

  • Gas (Customer Center, Gas Bureau)
    TEL: 0800-800-8978 (Toll Free) for moving in/out only
  • Water (Call Center, Waterworks Bureau)
    TEL: 022-748-1111
  • NHK (NHK Fureai Call Center)
    TEL: 0120-151515 (Toll Free)
  • Electricity 
    Please contact the electricity supplier which you have a contract with for information on how to start or terminate your electricity service, etc.

Elementary School and Junior High School Entrance or Transfer

Inquiries: School Affairs Section TEL: 022-214-8860

Ward Office Counters to Offer Service on Sundays and Extended Hours until 6:00 p.m. on Weekdays during Peak Moving Season

  1. Sunday Counter Days of Operation
    ◆Dates: March 26 (Sun.), April 2 (Sun.) 
    ◆Hours: 9:00 a.m. - 3:00 p.m.
    ◆Offices: Family and Resident Registration Section of each Ward Office
    ※General Branches will not be open on Sundays
  2. Weekday Extended Hours
    ◆Period: March 20 (Mon.) - April 3 (Mon.) (Weekdays only)
    ◆Hours: 8:30 a.m. - 6:00 p.m. (Hours of operation for General Branches remains unchanged (until 5:00 p.m.))
    ◆Offices: Family and Resident Registration Section of each Ward Office, Family and Resident Registration Section of the Sendai Station Service Center, Aoba Ward Office (5th Floor of AER Building, only for those whose new/previous address is/was in Aoba Ward)
    ※The busiest time period is from 10:00 a.m. to 3:00 p.m. It is expected that the offices will be most crowded on March 20 (Mon.), 22 (Wed.), 27 (Mon.) and April 3 (Mon.).
    ※You can check the status of call numbers at the Family and Resident Registration Sections, and the number of people waiting in line both at home or when out and about by checking the official website of the City of Sendai.
    ◆Eligible procedures (Limited to notifications regarding change of address)
  • Reception of the Moving In/Out Notification, Notification of Change of Resident for National Health Insurance, National Pension, and Long-term Care Insurance.
  • Designation of schools for children or students who transferred.
  • Issuing Resident Record, Certificate of Family Register, and Seal Registration Certificate, etc.

Inquiries: Family and Resident Registration Section of each Ward Office

Water & Sewerage Fee Reduction and Exemption for Households Receiving Welfare and Households Receiving Support Benefits

  • Reduction and Exemption Period: Starting from the month following application until March 2024
  • Eligibility: Households receiving welfare and households receiving support benefits for remaining Japanese in China, etc.
  • Amount of Reduction or Exemption: Basic fees for water and all fees for sewerage.
  • If you are applying to receive the reduction or exemption for the first time, or have been receiving the reduction or exemption but have not submitted a letter of consent, please visit the Welfare Section of the Ward Office or Miyagi General Branch, which you are receiving the subsidy from, to submit your application.
  • Depending on the type of building you reside in and/or the status of water usage, you may not be eligible for these reduction and exemptions.

Inquiries: Southern Waterworks Service Center, Waterworks Bureau TEL: 022-304-0020, Operation Section, Construction Bureau TEL: 022-214-8809

Beware of Unlicensed Waste Haulers

Money troubles have been occurring between clients and unlicensed waste haulers commissioned to collect bulky waste such as household electric appliances. For details on matters such as how to properly put out waste, please refer to the above-mentioned “Waste Due to Moving House” section. If you are unsure whether a waste hauler is licensed or not, please inquire at the following. 
Inquiries: Business Waste Reduction Section TEL: 022-214-8679

Notice Regarding City Bus Operation

  • The Schedule for Sendai City Buses will change starting from April 1.
    Please check the new schedule for Sendai City buses, which will be distributed starting from March 17 (Fri.) and can also be found on the official website of the Sendai City Transportation Bureau. (Those who wish to receive the schedule via post or FAX should inquire to the Transportation Bureau Information Center.)
  • Distribution of New Schedule: Transportation Bureau ticket centers, Sendai City bus operations offices, and Ward Office information desks, etc.
  • Partial changes in destinations by bus stop number, and partial changes in bus stop locations at the Sendai Station Bus Terminal starting on April 1.
    New bus terminal operation will begin on April 1, in accordance with the completion of the redevelopment project of Sendai Station West Station Square. As new boarding areas have been constructed, there will be partial changes in destinations by bus stop number, and bus stops number 16, 17, 18 and 19 are going to be relocated. Please check the official website of the Transportation Bureau City of Sendai or contact the following office.

Inquiries: Transportation Bureau Information Center TEL: 022-222-2256

Notice Regarding COVID-19 Vaccination

Information regarding vaccination is available in easy Japanese, English, Chinese, Korean, Vietnamese, and Nepali.
Easy JapaneseEnglishChineseKoreanVietnameseNepali

Currently Accepting Applications for Municipal Housing
―Applications Open Until March 16―

  • "Application Guide for Sendai City Municipal Housing" will be available from March 6 (Mon.) at the following locations:
    Application Section of the Sendai City Construction Public Corporation (Sendai City Hall Kokubuncho Building 2nd Floor)
    Shimin-no-Heya (Sendai City Hall 1st Floor)
    Information Desk of each Ward Office
    General Branches
    Family and Resident Registration Section of the Sendai Station Service Center, Aoba Ward Office (AER Building 5th Floor)
    Certificate Issuance Center
    Central Civic Center of each ward
    Sendai City Council of Social Welfare office at each ward
    Lifelong Learning Promotion Center
  • How to apply: Choose one municipal housing unit from the chart, fill out the application form attached to the Application Guide and mail the form in using the provided envelope by March 16 (Thu.). In the event that the number of applications exceeded that of available housing units, decisions will be made via lottery.
  • Earliest move in date: May 30 (Tue.), 2023 (tentative)
  • Eligibility: Individuals who fulfill all of the following requirements
  1. Those who are facing difficulties in their current housing situation.
  2. Those with relatives whom they are currently living together with or are planning to move in together with.
  3. Those who reside or work in Sendai City.

There are other conditions such as that one's income must be lower than a certain amount, etc. For more details, please see the Application Guide or inquire to the Application Section.
Although applications from individuals who resided in areas under evacuation orders by the 2011 nuclear disaster, evacuees who resided in areas eligible for support based on the Children and Victims Support Act, and victims of domestic violence and crimes are also accepted, application requirements may differ. Please inquire for further details.
Inquiries: Application Section of the Sendai City Construction Public Corporation
TEL: 022-214-3604

Notice Regarding Japanese Class

Japanese citizen volunteers provide Japanese lessons for foreign residents living in Sendai City.
Multi-lingual Information can be found on the website of the SenTIA( External link ) International Relations Department. 

  1. Sendai Japanese Language Course (Term1)
    ●Term Period: April 11 - September 8 (There will be a placement test on April 7 (Fri.), starting at 10:00 a.m.)
    ●Class Day: Every Tue. - Fri. (differs between classes)
    ●Place: Aoba Ward Central Civic Center (2-1-4 Ichibancho, Aoba-ku)
    ●Classes: Beginner, Intermediate, Advanced, Kanji, etc.
    ●Textbook costs to be covered by the student
    ●For more information and applications for this class please check the website of SenTIA.
  2. japanese Learner’s Room (Japanese classes for foreigh residents) (childcare services available)
    ●Class Day and Time: Every Wed. and Fri. 10:00 a.m. - 11:30 a.m.
    ●Place: Yagiyama Civic Center (1-43 Yagiyama-Honcho, Taihaku-ku)
    ●Classes: Beginner, Post-Beginner, Beginner-Intermediate, Upper-Intermediate
    ●Textbook costs to be covered by the student
    ●You can join the class at any time.
  3. Nihongo no mori (Local Japanese Classroom)
    ●Class Day and Time: Every Tue. and Fri. 1:30 p.m. - 3:00 p.m.
    ●Place: Sendai Multicultural Center (Aobayama, Aoba Ward)
    ●Reservations are NOT required. Please come directly to the Center.

Inquiries for 1and 3: SenTIA TEL: 022-268-6260
Inquiries for 2: Yagiyama Civic Center: TEL: 022 228-1190

There are other Japanese classes available in Sendai City.
If you would like more information and wish to inquire in a foreign language, please call the SenTIA Interpretation Support Hotline.
TEL: 022-224-1919