Moving Guide

• Sendai City General Call Center (Mori-no-miyako Teach Me Helpline)
  TEL: 022-398-4894　FAX: 022-398-5070
  Get answers to queries about procedures, etc. made at City Hall and Ward Offices, etc. Lines are open from 8 a.m. until 8 p.m. (365 days a year. Closes at 5 p.m. on Saturdays, Sundays, and national holidays.)
  Languages: Japanese, English, Chinese, Korean, Vietnamese, and Nepali

Large Quantities of Waste Due to Moving House

You can NOT put out bulky waste and or large quantities of waste at household garbage collection points. Please dispose them in one of the　 following ways (fee-based). However, the four main household electric appliances (air conditioners, TV sets, refrigerators / freezers, washing machines / clothes dryers) and PCs, etc. are NOT collected by the city. For more details on how to dispose of them, please check the official website of the City of Sendai or inquire at the numbers below.

1. Apply for Bulky Waste Collection (Collection is done about once every two weeks)
   Apply by phone: Call the Bulky Waste Reception Center for Collection (Applications Required) TEL: 022-716-5301
2.  Apply for Large Quantities of Waste Collection (Including Bulky Waste)
   Apply by phone: Call the collection office of the ward in which you reside (if you reside within Miyagi or Akiu General Branch, call the Miyagi Eisei Kankyo Kosha TEL: 022-393-2216)
3. Bring waste in yourself
   Imaizumi Waste Incineration Plant
    (103 Kamishinden, Imaizumi, Wakabayashi-ku TEL: 022-289-4671)
   Kuzuoka Waste Incineration Plant
   (57-1 Kuzuoka, Goroku, Aoba-ku TEL: 022- 277-5399)
   Inquiries:
   Aoba Collection Office TEL: 022-277-5300
   Miyagino Collection Office TEL: 022-236-5300
   Wakabayashi Collection Office TEL: 022-289-2051
   Taihaku Collection Office TEL: 022-248-5300
   Izumi Collection Office TEL: 022-773-5300
   Household Waste Reduction Section TEL: 022-214-8227

Handling Offices for Resident Move Notifications, Medical Expenses Subsidy, etc. Procedures

• Resident Transfer Notification (Moving In/Out)
  Family and Resident Registration Section of each Ward Office,
  Taxation and Resident Registration Section of each General Branch,
  Family and Resident Registration Section of Sendai Station Service Center, Aoba Ward Office (5th Floor of AER Building, only for those whose new or previous address was in Aoba Ward)
• Child/Single Parent Household Medical Expenses Subsidies, Change Notifications to Child-rearing Benefit, etc.
  Childcare and Benefit Section of each Ward Office, Public Health and Welfare Section of each General Branch
• Medical Expenses Subsidy for Physically Disabled Persons
  Disabled and Senior Citizens Welfare Section of each Ward Office and Miyagi General Branch, Public Health and Welfare Section of Akiu General Branch
• Motorized Bicycles (under 125cc)
  Taxation and Accounting Section of each Ward Office, Taxation and Resident Registration Section of Miyagi General Branch, Tax and Resident Affairs Section of Akiu General Branch

Public Utility Charges, etc.

• Gas (Customer Center, Gas Bureau)
  TEL: 0800-800-8978 (Toll Free) for moving in/out only
• Water (Call Center, Waterworks Bureau)
  TEL: 022-748-1111　FAX: 022-249-2230
• NHK (NHK Fureai Call Center)
  TEL: 0120-151515 (Toll Free)
• Electricity
  Please contact the electricity supplier which you have a contract with for information on how to start or disconnect your electricity service, etc.

Elementary School and Junior High School Entrance or Transfer

Inquiries: School Affairs Section TEL: 022-214-8860

Ward Office Counters to Open Sundays and also Extend Weekdays’ Office Hours to 6:00 p.m. only during the Peak Moving Season

1. Sunday Counter open days
   ◆Days: March 27th (Sun.), April 3rd (Sun.)
   ◆Office hours: 9:00 a.m. - 3:00 p.m.
   ◆Offices: Family and Resident Registration Section
   ※Excludes General Branches
2. Weekday Extended Office Hours
   ◆Period: March 22nd (Tue.) - April 4th (Mon.) (Weekdays only)
   ◆Office hours: 8:30 a.m. - 6:00 p.m. （General Branches will continue their regular hours (until 5:00 p.m.)
   ◆Offices: Family and Resident Registration Section of each Ward Office, Family and Resident Registration Section of Sendai Station Service Center, Aoba Ward Office (5th Floor of AER Building, only for those whose new or previous address was in Aoba Ward)
   ※The busiest time period is from 10:00 a.m. to 3:00 p.m. It is expected that offices will be most crowded on March 22nd (Tue.), 28th (Mon.), and April 1st (Fri.).
   ※You can see the status of call numbers by the Family and Resident Registration Sections, and number of people waiting in line both at home or when out and about by checking the official website of the City of Sendai.
   ◆Eligible procedures (Limited to notifications regarding change of address)
   〇Reception of the Resident Transfer Notification, Notification of Change of Resident for National Health Insurance, National Pension, and Nursing Care Insurance.
   〇Designation of the schools for children or students who transferred.
   〇Issuing Residence Record, Certificate of Family Register, and Seal Registration Certificate, etc.
   Inquiries: Family and Resident Registration Section of each Ward Office

The Timetable for Sendai City Buses Will Change on April 1st

Please check the new timetable of Sendai City buses which will be distributed, or on the official website of the Sendai City Transportation Bureau from March 18th (Fri.). (Those who wish to receive the time table by post or FAX should inquire to the Transportation Bureau Information Center.)

• Distribution of New Timetables: Transportation Bureau ticket centers, Sendai City bus operations offices, and Ward Office information desks.
  Inquiries:
  Transportation Bureau Information Center TEL: 022-222-2256

Water & Sewage Fee Reduction and Exemption for Households on Welfare and Households Receiving the Support Benefit

• Reduction or Exemption Period: From the month following application to March 2023
• Eligibility: Households on welfare and households receiving the support benefit for Japanese war orphans who returned from China, etc.
• Amount of Reduction and Exemption: Basic fees for water and all fees for sewage.
• If you apply to receive the reduction and exemption for the first time, or have been receiving the reduction and exemption but have not submitted a letter of consent, please visit the Welfare Section of the Ward Office of your residence or Miyagi General Branch for applications.
• Depending on the type of building you reside in or the status of water usage, you may not be eligible for these reduction and exemptions.
  Inquiries: Southern Waterworks Service Center, Waterworks Bureau TEL: 022-304-0020, Operation Section, Construction Bureau TEL: 022-214-8809

Notice of Japanese Class

Japanese citizen volunteers provide Japanese lessons for foreign residents living in Sendai city.
Multi-lingual Information can be found on the website of the SenTIA International Relations Department.(External link)

1. Sendai Japanese Language Course (Term1)
   ◆Term Period: April 12th - September 9th (There will be a test to determine class levels on April 8th (Fri.), starting at 10:00 a.m. for beginners, at 11:30 a.m. for other levels.)
   ◆Class Day: Every Tue. - Fri. (differs between classes)
   ◆Place: Aoba-ku Chuo Shimin Center (2-1-4 Ichibancho, Aoba-ku)
   ◆Classes: Beginner, Intermediate, Advanced, Kanji, etc.
   ◆Textbook costs to be covered by the student
   ◆For more information and applications for this class please check the website of the SenTIA.
2. Japanese Learner’s Room (childcare services available)
   ◆Class Day and Time: Every Wed. and Fri. 10:00 a.m. - 11:30 a.m.
   ◆Place: Yagiyama Shimin Center (1-43 Yagiyama-honcho, Taihaku-ku)
   ◆Classes: Introductory, Beginner, Lower intermediate, Higher intermediate
   ◆Textbook costs to be covered by the student
   ◆You can join classes at any time.
3. Nihongo-no-mori (Local Japanese Classroom)
   ◆Class Day and Time: Every Tue. and Fri. 1:30 p.m. - 2:30 p.m.
   ◆Place: Sendai Multicultural Center (Aobayama, Aoba Ward)
   ◆Reservations are required. Please apply through the website.（External link）

Inquiries for 1 and 3to: SenTIA TEL: 022-268-6260
Inquiries for 2 to: Yagiyama Shimin Center: TEL: 022 228-1190

There are other Japanese classes available in Sendai City.
If you would like more information and wish to speak in a foreign language, please call the SenTIA Interpretation Support Hotline.
TEL: 022-224-1919

Currently Taking Applications for Municipal Housing
―Applications Accepted until March 16 ―

This time a point system that assigns points based on the degree of financial hardship, housing status and the burden ratio of rent, etc. of the applicant will be used to determine potential residents. Applicants with the highest needs will be given higher amount of points. In the case that there are multiple applicants with the same amount of points there will be a lottery held.

• “Application Guides for Sendai City Municipal Housing” are available from March 4 (Fri.) at the following locations:
  Application Section of the Sendai City Construction Public Corporation, Sendai City Hall Kokubuncho Building 2nd Floor
  Shimin-no-Heya, Sendai City Hall 1st Floor
  Information Desk of each Ward Office
  General Branches
  Family and Resident Registration Section of Sendai Station Service Center, Aoba Ward Office (5th Floor of AER Building)
  Certificate Issuance Center
  Sendai City Social Welfare Council of each Ward Office
  Lifelong Learning Promotion Center
  Miyagi Prefectural Public Housing Corporation
  Municipal Housing Administration Office
• How to apply: Choose one municipal housing unit from the table, fill out the application form attached to the application guide and mail it in the provided envelope by March 16 (Wed.). In the event that there are more applications than available housing, applications will be chosen by lottery.
• How to decide residents (point system):
  Residents are going to be decided in order of higher scores which gave scores based on the declaration of living hardship about the living space and living circumstance of facilities, such as bathroom, etc. per household, the burden ratio of rent per household, household status of a single parent households, disabled households, etc., the risk of eviction, and the needs of housing due to multiple times failure, etc.
• Earliest move-in date: July 6 (Wed.) (tentative)
• Eligibility: Those who fulfill all of the following requirements

1. Those that have difficulty finding a place to live.
2. Those that have relatives who are currently living together or are planning to live together.
3. Those that reside or working in Sendai City.
   There are other conditions such as an income must be lower than a certain amount, etc. For more details, please see the application guide or inquire.

Applications from those whose residence was in an area under the evacuation orders after the 2011 nuclear disaster, evacuees who resided in areas eligible for support based on the Children and Victims Support Act, and those who are victims of DV or criminals are also accepted, but may differ in requirements of application condition.
Inquiries: Application Section of Sendai City Construction Public Corporation TEL: 022-214-3604